Managed IT services that support your growth and adapt to your needs
MANAGED IT SERVICES FOR BUSINESS
Every organization needs a trusted IT partner to maintain a reliable, secure and high-performing technology environment. As your managed IT services provider, we help ensure the continuity, stability and ongoing evolution of your operations.
Why Choose Us?
We are an ISO/IEC 27001-certified provider of managed IT and cybersecurity services.
Our approach covers your entire technology environment, from hardware procurement and endpoint deployment to cloud platforms and collaboration tools. Our IT service governance practices are aligned with ISO/IEC 27001:2022, while our flexible outsourcing solutions provide a strong, scalable foundation for fully managed or co-managed IT environments that support your business priorities.
Our team protects your digital environment 24/7 using proven, high-performance technologies.
INFRASTRUCTURE, SECURITY, CLOUD AND MORE
We step in where you need us to keep your IT environment secure, resilient and performing at its best.
1.0
A thorough assessment of your existing environment, compliance requirements and business objectives provides the foundation for an effective IT strategy. We design a network architecture tailored to your needs, combining proven managed IT solutions with services configured around your organization.
2.0
Our approach brings together technology procurement, IT management and structured governance to deliver solutions aligned with your needs and budget. This gives you greater control over costs, stronger system performance and a more consistent framework for managing your IT environment.
3.0
Backed by our SOC, we continuously monitor your IT environment, investigate alerts and respond to reduce risk. We also optimize your Microsoft 365 and Azure environments and help strengthen security awareness across your teams.
AVAILABILITY AND PERFORMANCE
Our NOC at the Heart of Your Operations
Our Network Operations Centre (NOC) acts as the control hub for the availability and performance of your technology environment.
Average satisfaction rate for NOC support
Compliance rate with first-response SLA targets
We proactively manage your IT services to help prevent issues from becoming urgent disruptions.
Reduce risk, maximize the value of your technology investments and strengthen your security with fully managed solutions.
What This Means in Practice
The Impact for Precicom Clients
Fewer Tickets, More Strategic Projects
When internal IT teams are overwhelmed by day-to-day support requests, strategic initiatives are often pushed aside. Fully managed or co-managed IT services free your specialists from repetitive, lower-value tasks so they can focus on work that drives the organization forward. For many businesses, outsourcing part or all of their IT operations is a key step toward greater agility.
Your IT Environment in Trusted Hands
System maintenance, updates and monitoring require ongoing attention. With our managed and co-managed IT services, your internal teams can concentrate on high-value projects while maintaining a more secure, stable and controlled technology environment.
Outsource Strategically to Lead and Innovate
Discover how strategic IT outsourcing helped one organization accelerate its digital transformation and move high-value initiatives forward. By entrusting the management of its IT environment to an expert partner, the organization gained the agility needed to strengthen its market position.
Read the Case Study
The Numbers Reflect a Clear Trend
According to the Business Development Bank of Canada (BDC), 70% of business leaders believe IT outsourcing improves profitability and supports organizational growth. This finding reinforces the value of a well-supported IT strategy as a driver of business performance.
Source: The Technology Advantage: How Canadian SMEs Are Leveraging Technology, BDC, 2024
Managed and Co-Managed IT Services
More Operational Capacity and Responsiveness, with Lower Costs and Less Wasted Time
Whether fully managed or co-managed, our IT services provide the expertise and resources needed to keep your systems reliable and your operations running smoothly.
FLEXIBLE IT OUTSOURCING
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Choose Full or Partial IT Management
Organizations that trust us rely on certified IT specialists and a dependable technology partner. Our flexible approach evolves with their needs and helps them implement solutions aligned with their operational and business objectives.
Solutions and Processes
Comprehensive IT Services for Businesses and Organizations
End-to-End Support
Our approach brings together complementary areas of expertise to deliver secure, reliable and high-performing technology environments:
Audits and compliance
Performance and cybersecurity assessments and advisory services
Design
Secure, stable and scalable network architecture tailored to your environment.
Procurement
Assessment of your technology needs and access to business IT solutions through preferred agreements.
Infrastructure – NOC
Flexible 24/7 monitoring of part or all of your IT environment, including the ongoing management of your Microsoft infrastructure and response to outages and service disruptions.
Security – SOC
Flexible 24/7 monitoring of part or all of your digital environment, including data protection and the integration of managed services from Microsoft, Fortinet and other leading technology providers.
Software and Applications
Agile, secure development of solutions tailored to your specific business objectives.
Training and Awareness
Practical support to help your teams better understand their tools, recognize threats and adopt safer practices.
End-to-End Support
Supporting Growth as Your Needs Evolve
MANAGED IT SERVICES
Managed and Co-Managed IT Services: 10 Key Answers
1. What Are Managed IT Services?
Managed IT services involve entrusting all or part of your technology environment to an external partner to support its availability, security, compliance and performance.
2. What Is the Difference Between Managed and Co-Managed IT Services?
With fully managed IT services, the provider takes responsibility for the agreed-upon IT operations. In a co-managed model, responsibilities are shared between the provider and your internal IT team.
3. What Do Managed IT Services Include?
Managed IT services can include continuous monitoring, proactive maintenance, technical support and the coordination of services delivered by third-party technology providers.
4. What Is a Managed IT Services Provider, or MSP?
A Managed Service Provider (MSP) continuously manages all or part of an organization’s technology environment. Services may include monitoring, maintenance, updates, technical support, infrastructure management and cloud environments.
5. What Is the Difference Between an MSP and an MSSP?
A Managed Service Provider (MSP) focuses primarily on the management, availability and performance of IT environments. A Managed Security Service Provider (MSSP) specializes in cybersecurity services such as threat monitoring, alert investigation and incident response.
Precicom combines MSP and MSSP capabilities through its managed IT services, Security Operations Centre and expertise in integrating and managing recognized cybersecurity technologies. Our positioning as a Business Service Provider also brings governance and innovation into the equation, helping align technology and security with business priorities.
6. How Do You Choose a Managed IT Services Provider?
Consider the breadth of the provider’s expertise, the quality of its support, its service levels, escalation procedures and ability to support your organization as it evolves. You should also review its governance practices, certifications, technology partnerships and transparency in reporting service performance.
ISO/IEC 27001 certification is one indicator of maturity in information security management.
7. Why Choose a Managed IT Services Provider Based in Quebec or Canada?
A local provider can facilitate communication, improve responsiveness and offer a stronger understanding of your operational context. It may also be better positioned to address Canadian and Quebec requirements related to privacy, compliance and data residency, while providing support within your time zone.
8. Should a Small or Medium-Sized Business Outsource Its IT?
IT outsourcing can be valuable when an organization lacks the internal resources, specialized expertise or time required to manage its technology environment effectively. A managed or co-managed approach allows it to entrust selected responsibilities to an external partner while keeping the strategic functions that make sense for its business in-house.
9. What Are the Benefits of Working with a Managed IT Services Partner?
A managed IT partner can help reduce service disruptions, strengthen security and improve the overall management of your technology environment. It also provides access to specialized expertise, continuous monitoring and structured guidance to support your organization’s evolving needs.
10. Why Should Cybersecurity Be Part of Managed IT Services?
Service disruptions, ransomware and data breaches are among the most significant risks organizations face. A modern IT partner must go beyond technical support by embedding cybersecurity into day-to-day operations.
Continuous monitoring, vulnerability management, identity protection and threat detection all help reduce risk and support business continuity.
Discover our latest insights on managed and co-managed IT services in our Tech Blog.
Make Better Strategic Decisions with High-Performing IT
Our business IT experts support organizations across Canada with solutions tailored to their needs and objectives.
Complete the contact form to start the conversation. Together, we’ll assess your current situation and identify the approach best suited to your needs.